B.E.S.T. Features

Quick Response                                                                                               ct_best_seal_rgb_lg

  • Computer Troubleshooters – Glen Waverley can monitor what issues are affecting your network, and will respond before they become critical – such as a server running low on memory or disk space.
  • Automatic alert dispatch to Computer Troubleshooters – Glen Waverley guarantees a quick response to problems at your site.

Security Monitoring

  • Alerts Computer Troubleshooters – Glen Waverley on attempted network access by unauthorised users
  • Software content control (when installed) allows you to ban high bandwidth interactive games or illegal peer-to-peer file sharing which monopolise business resources and promote viruses and spyware.
  • Antivirus and Antispyware monitoring on all managed computers (licences included in all plans except LITE)
  • Spam Management (requires an exchange server and is licensed per user, licences not included in plans)
  • Security patch management ensures your operating systems are up to date and not exposed to vulnerabilities (requires a server on network)

Graphical Performance Reporting

  • Scheduled executive reporting, automatically generated and sent to your email address
  • Easy-to-understand graphical reports with “un/acceptable threshold” lines
  • Makes capacity management and upgrade planning simple

Regular Scheduled Maintenance

  • Regular defragging of hard drives and deleting temporary files
  • Annual internal clean of dust and review of installed software

Remote Management and Communication

  • Computer Troubleshooters – Glen Waverley can minimise disruptions to the work environment by remotely resolving issues using a secure remote connection system
  • If an issue arises that requires on-site assistance, prior in-depth knowledge allows Computer Troubleshooters – Glen Waverley to send fully prepared specialists faster than ever before
  • Network services monitoring and alerting (POP3, HTTP, FTP and more)
  • Very low bandwidth requirements – does not slow down your network response time but determines what issues are affecting your network and will respond before they become critical – such as a server running low on memory

Backup Monitoring and Administration

  • Backups are managed and monitored daily
  • Offsite backup services can be added to the monthly B.E.S.T plan

Detailed Site-Level inventory

  • Up-to-date hardware, software and patch information – automatically collected, 100% accurate – can be used for insurance claims in case of flood, fire or theft

For more information on our plans click here.