B.E.S.T. – Plans
Your business success depends on your IT infrastructure. You need Computer Troubleshooters ~ Glen Waverley to deliver proactive services that not only keeps your network up and running, but running effectively and efficiently.
Computer Troubleshooters ~ Glen Waverley complete B.E.S.T. (Business Enhance Support Technology) package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.
| B.E.S.T. Plans | LITE | Basic | Pro-Active | Trouble Free |
| Monitoring Services | ||||
| 24×7 Availability Monitoring & Alerting |  |
|
|
|
| Error & Event Log Monitoring | |
|
|
|
| Drive Space Monitoring | |
|
|
|
| Website Monitoring | |
|
|
|
| SQL Database Monitoring | |
|
|
|
| Asset Inventory | |
|
|
|
| Security Services | ||||
| 24×7 Desktop/Server Monitoring & Alerting | – | |
|
|
| Network Firewall Monitoring | – | |
|
|
| Microsoft Patch Management | – | |
|
|
| Managed Antivirus and Antispyware | – | |
|
|
| Spam Management & Monitoring | – | |
|
|
| Network Usage Monitoring | – | |
|
|
| Backup Monitoring & Administration | – | |
|
|
| Maintenance Services | ||||
| Remote Server Administration | – | |
|
|
| User Account Administration | – | |
|
|
| Regular Maintenance | – | |
|
|
| Printer Management | – | |
|
|
| Support Services | |
|
|
|
| Phone & Email Support | – | |
|
|
| Remote Control Support | – | |
|
|
| Onsite Support | – | – | |
|
| Advanced Support Services | |
|
|
|
| Guaranteed Response Times | – | |
|
|
| Monthly Network Summary Reports | |
|
|
|
| Annual Executive Report & Review | – | |
|
|
| Internet/Email Management | – | |
|
|
| Asset and Compliance Management | – | – | |
|
| Disaster Recovery Planning | – | – | |
|
| Zero Downtime Guarantee | ||||
| $100 per hour paid when network not available* | – | – | – | |
Your business success
| B.E.S.T. Plans | LITE | Basic | Pro-Active | Trouble Free |
| Service Costs | ||||
| Phone Support | Per 1/4 Hour | Included | Included | Included |
| Remote Support | Per 1/2 hour | Included | Included | Included |
| Onsite Support (Server) | Per 1/2 hour | 20%Discount | Included | Included |
| Onsite Support (Computer) | Per 1/2 hour | 20%Discount | Included | Included |
| Onsite Support (Outside scope of plan) | Per 1/2 hour | 20%Discount | 20%Discount | 20%Discount |
| No Downtime Guarantee | – | – | – | -$100 perhour* |
| Setup Costs | ||||
| This will vary per site depending on current configuration but allow 2-4 hours to install and configure monitoring software on the server. A server class computer is required to deploy and manage security patches. An Exchange Server is required to provide Spam Management and monitoring. A proxy server is required to monitor and control internet traffic. Server, XP Pro, Vista Business, Wisdows 7 Pro class computers or SNMP compliant devices are required for monitoring. | ||||
Note: * Limits apply. Please speak to your local Computer Troubleshooter for details.
To view the features of our B.E.S.T. plans click here