H.O.S.T. – Plans

Final_HOST_Logo_small_web2Your peace of mind depends on your computers reliability. You need Computer Troubleshooters ~ Glen Waverley to deliver proactive services that not only keeps your computer up and running, but running effectively and efficiently.

Computer Troubleshooters ~ Glen Waverley complete H.O.S.T. (Home/Office Support Technology) package means that you will see increased performance, security, and reliability – immediately, and at an affordable price.

   H.O.S.T. Plans LITE Basic Premier
    Monitoring Services
      Drive Space and SMART Monitoring tick tick tick
      Event Log Monitoring for problems – tick tick
      Resolution of issues remotely as able – tick tick
    Security Services
      Network Firewall Monitoring tick tick tick
      Managed Antivirus (includes license) tick tick tick
      Spyware Removal (includes license) – tick tick
      Microsoft Patch Management – tick tick
      Resolution of Security issues by remote support as able – tick tick
    Maintenance Services
      Phone Support tick tick tick
      Removal of unwanted cookies, spyware and viruses tick tick tick
      Monthly defrag of hard drives – tick tick
      Deletion of temp files and internet debris – tick tick
      Annual WOF, internal clean, consultation – tick tick
    Backup Services
      Local backup to another computer or device (monitored) tick tick tick
      Backup over internet to remote server (up to 5GB) * – – tick
    Support Services
      Phone and Email Support tick tick tick
      Remote Support in relation to maintenance tasks – tick tick
      Free Remote Support (4 events/month) – tick tick
    Advanced Support Services
      Monthly summary reports – tick tick
      Guaranteed Response Times – tick tick

* Off Site Backup (backs up your important files every day using the internet and secure offsite servers)

Plain English Version

Lite Plan

With the Lite Plan we will monitor your system/s 24x7x365 looking for critical issues warning of problems with your system/s.  We will then call you to see if you want these issues fixed.  We also provide a commercial Anti Virus license and monitor this as well.

All work, remote or onsite, is chargeable at the applicable rate.

Basic Plan

The Basic Plan includes everything from the Lite Plan.  In addition  to this we test any Microsoft updates for your system/s and apply them when they have been certified safe to install.  We also check for and clean out (if necessary) Malware once a week.  Once a month we will clean out temporary files and internet debris (these take up unnecessary space and slow down your computer) and then defrag your drive.  Once a year we will come onsite and give your PC an internal clean, a checkup (WOF) and chat to you about any issues.

Along with all that we will provide a backup service that will backup selected folders or your entire system to another hard drive, computer or storage device of your choosing (this extra storage location can be supplied by you or we can provide you, at your cost, with this extra storage).

Any requests for assistance will be prioritised above casual and Lite Plan requests and will be slotted in the first available time slot  after the last Basic Plan assistance request.  All Basic Plan requests for assistance will be attended to within 48 hours from the first call.

Finally, all remote assistance (approx 90+%) is provided free of charge for up to 4 events per system per month.  Onsite support, apart from the annual WOF, is chargeable.

Premier Plan

This includes everything from the Lite and Basic Plans but adds secure, remote (online) backup.  You can select whatever you wish to be backed up, up to 5GB.  All data is encrypted and compressed prior to transmission to the backup servers.  The only data send to the server (after the initial “seed” data) are the in-file delta changes and any new files added to the selected directories.  In-file delta changes are a method of determining what changes have been made to an existing file since it was last backed up and sending only the changes – not the complete file.  This keeps your backups as small as possible.  If required more space can be purchased.

Any requests for assistance will be prioritised above casual, Lite and Basic Plan requests and will be slotted in the first available time slot  after the last Premier Plan assistance request.  All Premier Plan requests for assistance will be attended to within 24 hours from the first call.

Again, remote assistance is free for up to 4 events per system per month.   Onsite support, apart from the annual WOF, is still chargeable.

Who should use our HOST Services?

Who should use this? Anybody who has data that you can not afford to lose. This is a cost effective solution ensuring your important data is protected in the event that your computer is destroyed, corrupted or stolen. Whether you have one computer in your home or office, or 20 computers, this backup system is designed for anyone that has vital information stored on a computer.